Support Engineer (F/H)

Location: La Défense

Contract: Long Term / CDI

Diploma: Diploma of Higher Education / Bac +2

Work Experience: 2 years

Remote Working: Occasional

Job description

As a real interface between our R&D team and our customers, you will provide project support and will be in the front line to meet our customers’ expectations. You have the role of an integrator in order to deploy our anti-fraud solution in compliance with the constraints of precision, quality and deadlines. You will also provide customer support for our entire solution.

Main Missions 
  • Deployment of our software solutions on customer site
  • Interaction with IT customers for integration into the customer environment
  • Assistance to internal and external project teams
  • Updating the platform when upgrading to a new version
  • Training / Transfer of skills to Clients.
As part of the support
  • Analysis and resolution of customer incidents
  • Coordination with R&D and customer teams in the monitoring and management of customer tickets
  • Enrichment of knowledge bases (Forum, customer fleet management)
  • Monitoring of the use of solutions at the customer’s premises and strength of proposal for improvements
  • Technological monitoring to be carried out

Required Profile

In a context of advanced technologies, the profile sought must have:

  • Autonomy in the installation and management of complex systems
  • A strong taste for technology
  • Recognized skills in software support and development
  • An experience in producing solutions in IT environments internally or in Cloud mode
  • High communication, listening, synthesis and adaptability skills in response to customer requirements
  • The ability to diagnose anomalies reported by the customer and propose a solution as quickly as possible, then support its implementation
Experience and Knowledge Required
  • Linux systems
  • Experience on BIG DATA environments
  • Scripting Ansible]
  • Knowledge of shell scripting language
  • Knowledge of at least one language among Scala or JAVA
  • Knowledge of relational databases
  • Written/oral communication French/English
  • Knowledge of production tools and monitoring
  • Experience with the Apache Flink framework, a deployment tool such as Docker, Kubernetes,
    a low-latency data manipulation tool such as Kafka would be a plus
Conduct of Interviews
  • 1st contact with the Chief People Officer (CPO)
  • Technical interview with one or more members of the operations team



HR & Account Assistant

Location: La Défense

Contract: 6 months contract / CDD

Diploma: Diploma of Higher Education / Bac +2

Work Experience: 2 years

Remote Working: Occasional

Job description

In connection with all Bleckwen’s team, the administrative assistant supports the Transverse team as a referent on administrative matters. You will be responsible for the daily management of HR and accounting activities.

The scope of your action is based on 3 priorities:

HR and payroll administrative management
  • Manage administrative files from the entry to the exit of the employee under Lucca (our HRIS tool)
  • Archive HR documents (personnel file, medicine report, training, etc.)
  • Prepare the payroll variable elements and conducts the control with the external payroll service
  • Manage meal vouchers
Administrative accounting management
  • Handle Bleckwen courier services
  • Verify supplier invoices and complete the supplier tracking file
  • Send supplier orders
  • Prepare, distributes and archives non-disclosure clauses
  • Scan and archive supplier invoices and service contracts
  • Prepare the sending of documents to the accounting firm
  • Reconcile expenses
HR Communication
  • Participates and collaborates to internal and external events
  • Participates and provides support for internal and external communication
Possibility to evolve towards
  • A permanent contract
  • The management of other HR tasks (recruitment, law, etc.) according to profiles and wishes

Required Profile

  • bac+2 to bac+3 minimum type HR or “SME/SMI Management Assistant” or equivalent, with 2 years minimum of working experience
    (including work-study training) if possible, in a human-sized structure (the versatility of tasks in a SME or a Start-Up spirit is required)
  • Mastery of the Office Pack and level of operational English (minimum level B1)
  • Accuracy, discretion and curiosity are essential to progress in this mission
  • Rapid adaptation, a taste for learning and taking up challenges are essential factors for an easy
  • Integration to the team and the Bleckwen culture



Junior EMEA Operational Marketing

Location: La Défense

Contract: Long Term / CDI

Diploma: Bachelor's Degree / Bac + 3

Work Experience: 3 years

Remote Working: Occasional

Job description

You will participate in the consolidation of Bleckwen’s identity, the definition of the offer and its development, by taking on the following missions (non-exhaustive list):

Community management
  • Implement Bleckwen’s strategy (Twitter, LinkedIn)
  • Create and federate a community around the brand in its different markets
  • Propose original and effective contents (both form and content)
  • Identify and track influencers
  • Analyse and report your actions for continuous improvement
Events
  • Build Bleckwen’s events calendar
  • Organise or co-organise with the manager from A to Z the events: budget, stand, materials,
    communication (before, during, after, manage the speakers engagements)
  • Be available for some EMEA shows
Operational marketing
  • Keep Bleckwen’s collaterals up to date: goodies, product sheets, flyers, …
  • Survey Bleckwen’s competitors
  • You will be the marketing reference for internal communication
  • Monitor your marketing actions

Required Profile

In a context of advanced technologies, you should have:

  • Fluent English (oral and written – working language)
  • Good writing skills in both English and French 
  • Digitally savvy
    – experience in social media networks, CMS (Wordpress) and CRM (ie Pardot, Hubspot, Mailchimp,  etc
    – mastery of Google analytics
    – Html/Css notions
  • Photoshop, InDesign illustrator and Première 
  • Project coordination, ability to work with an international team environment and manage planning and budget
Soft Skills
  • Curiosity
  • Dynamism and perseverance
  • Interest in technology, software development
  • ROI-ist

Further Information

  • Diploma: Bac +3 to +5, Business or Communication School
  • Level of experience: First successful experience of 3 to 4 years as an operational marketing manager
  • Possible international travel
  • From 35K€ per year, depending on experience
Interview Process
  • 1st contact with the CPO
  • 2nd contact with the Marketing team